Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to inspect the item and request a return. Customer is responsible for return shipping on exchanges, returns and refunds. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at huneezpot@huneezpot.com. If your return is accepted, based on the below requirements, you will be provided the mailing address to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at huneezpot@huneezpot.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable or non-exchangeable items

Certain types of items cannot be returned or exchanged, like custom products (such as special orders or personalized items), personal care goods (such as beauty products, bras or underwear), print to order items (such as leggings, graphic t-shirts, blankets, custom jewelry to include message cards) and coffee mugs.  Please get in touch if you have questions or concerns about your specific item.  If the item has been worn, it will not be returned or exchanged. No exceptions!

Exchanges

The fastest way to ensure you get what you want is to make a separate purchase for the new item, return the item you have, and once the return is accepted, the original order will be refunded.  Customer is responsible for return shipping on an exchange.

Refunds

We do not offer refunds or replacements when customers enter the wrong shipping address.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund back to you.

Customer is responsible for return shipping.

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you.  You will need to pay a shipping and handling fee to cover the costs of reshipping.  If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs.  

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier.  Sometimes they end up lost in transit.  In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item. 

If you provided the correct address, we will reship the order to the same address free of charge.  If you want to change the address, you will need to pay the shipping and handling fee. 

Order Cancellation

All of our products are printed on demand for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 2 hours after purchase.  

Customers are responsible for return shipping.